Under general supervision, using judgement and discretion, this position is responsible for informing prospective undergraduate and graduate students regarding program, admissions and degree completion requirements, as well as enrolling students for the partner institution’s graduate, undergraduate and certificate programs. This position performs student recruitment activities via telephone and face-to-face meetings with prospective students.
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo's founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
Today, Apollo Group, Inc., through its subsidiaries, University of Phoenix, College for Financial Planning, Insight Schools, Inc., Institute for Professional Development, and Western International University, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.
Apollo Group has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005. Apollo Group, looking to continue the growth, completed its initial public offering on December 6, 1994 with a price of $0.72 per share (adjusted for stock splits).
• Provide prospective students with the highest level of customer service through effective phone, email and face-to-face communication.
• Conduct individual and group presentations to disseminate approved program information appropriate to the specific IPD partner institution to potential students. This includes providing information to potential students with respect to program format, admissions, degree options, requirements, costs and providing information on partner institution policy. Ensures new students are oriented to the partner institution’s policies and services prior to enrollment.
• Uses professional knowledge and perspective to relate to potential students to establish professional rapport and add to the student experience.
• Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience. Addresses potential student concerns and seeks appropriate resolution to potential problems.
• Assists the student by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.
• Work with previously enrolled students for matriculation to the next level program. This includes providing information on admissions, degree options and requirements as provided by the partner institution, and providing information on partner institution policy, practices and rules, requiring the use of judgment and discretion.
• Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information. Act as a personal coach to help students select a degree, complete the enrollment process and make a smooth transition into the classroom.
• Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
• Balance tasks and activities to consistently follow the company standards for timely enrollment of students in scheduled classes.
• Monitor and manage student database, student documents, and associated reports.
• Plans and carries out educational outreach activities to aid in the enrollment of qualified students who are a fit for the partner institution programs.
• Demonstrates personal and professional integrity as outlined in the Apollo Code of Business Ethics and consistently participates in scheduled enrollment and compliance training.
• Performs other duties as assigned or apparent.
Required Knowledge, Skills, and Abilities:
• A bachelor's degree is required from a regionally accredited institution.
• Must possess a high knowledge of higher education market and industry.
• Computer literate and able to learn proprietary software applications.
• Passionate belief in the power of education along with the desire to help adults achieve their academic, professional, and personal goals. Ability to motivate adults to take action.
• Proven ability to work independently and manage multiple tasks efficiently
• Customer service or advising experience in an educational environment entailing one on one interaction is highly preferred.
• Must possess a high level of interpersonal and communication skills to accurately convey information as described above.
• Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small.
• Must be self-motivated and be able to work effectively in a team environment.
• Must possess a valid driver’s license, as local travel is generally required.
Compensation: Highly competitive base salary and benefits including exceptional tuition plans for Bachelors, Masters, and PHDs
Apply online at: www.apollogrpjobs.com
Please do not email resumes
Upon successful completion of the online application, if you meet our requirements you will be able to schedule an appointment with the recruitment services team.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V